Informing passengers

Article: Smart IT solutions for the best travel experience

Innovative, connected solutions enable seamless, uniform communication and display all relevant information along the travel chain in digital form and in real time. This means that travellers are perfectly informed at all times, from the sofa to their destination.

Today, our passengers' travel planning goes far beyond mere departure times and printed timetables on platforms. Travellers want to clarify all uncertainties before and during the journey: "Where can I park, where do I have to get on and change trains?" Railway-specific information solutions provide the appropriate answers. They provide the ideal basis for real-time information at the station, on the move in mobile apps, via e-mail notifications and on the Deutsche Bahn website.

"Travellers should be informed about the status of their journey at all times, regardless of the means of transport. Our digital solutions contribute to the decarbonisation of mobility by creating easy access to all relevant information across all modes of transport."

Benjamin Bimmel, Product Owner Account Team New Mobility & Innovation, DB Systel

Digital solutions offer quick answers to complex questions at any time. To make this work so effortlessly, numerous databases and interfaces work in the background to retrieve data, combine it and make it available as useful information. The software solutions we develop together with our Group partners create coordinated services offering travel information from a single source.

Deutsche Bahn's check-in/be-out service

Make the most of public transport with your smartphone – without having to know anything about fares

Buy the right ticket effortlessly with a simple swipe on your smartphone.

Some of our services for real-time information from Deutsche Bahn

Travel information in the form of modules

Reliable notifications concerning changes keep travellers informed about the next stage of their journey. The passenger information system API modules, for example, provide suitable connections, location data, directions for pedestrians, coach sequences or platform changes. The DB Streckenagent app is one means of providing such information.

ICE Portal

The award-winning infotainment portal for ICE travellers, easily accessible via the on-board Wi-Fi. In addition to accessing top entertainment, travellers can also check in and find important information about their journey. How good is the network connection during the journey? Where is the train currently located on the route? DB Systel is responsible for the technical implementation of this service.

Parking at the station

The journey begins before the passenger reaches the station. The car is still one of the most important means of transport for travelling to or from the station. The Parking Information Service consolidates parking options around railway stations, including reservation options, facilities and prices. This way, travellers can be sure of finding a parking spot for the trip.

Consulting and software for traveller information

Whether business support for new business processes, architecture consulting for new technical solutions or the concrete implementation of data solutions up to frontends for staff and travellers: we are the point of contact for the entire process chain of data-assisted solutions to make travel of the future even more comfortable.

Together we ensure perfectly informed, satisfied travellers.

We look forward to talking about new business requirements and their technical implementation.

Smart IT solutions for the best travel experience