Information for Deutsche Bahn employees

DB Systel Helpdesk

The DB Systel Helpdesk is your central contact for fault reports and for questions regarding orders from the DB Systel service portal.

The helpdesk staff are available to provide support for questions relating to the following topics:

• Problems with mobile devices such as mobile phones, smartphones, tablets, but also laptops / computers
• Problems with the login, forgotten password, VDS, Pulse Secure

As a Deutsche Bahn employee, you will find the contact addresses (hotline, telephone number, e-mail address) of the helpdesk here in DB Planet.

Service portal & digital portal

Do you need information about the Service Portal (Digital Portal) or DB Marketplace? Or would you like to look at your inventory data? If you are an employee of Deutsche Bahn, here are the links to the portals in DB Planet.

BKU, Basic Workplace & Printer Portal

Further information on BKU Computer, Basic Workplace Windows or Basic Workplace Mac including the corresponding software and hardware as well as on mobile devices (tablet, smartphone/mobile phone, welcome app, initial start-up, etc.) can be found here at the bottom of the page in DB Planet here at the bottom of the Page in DB Planet.  In the event of faults or problems, please contact the DB Systel Helpdesk at the link above. Instructions for mobile devices can be found here at db.de/ae.

Information on the printer portal („Seal Add Printer Wizard“) can be found here.

Digital signature

Detailed information and videos on what a digital signature (Digital Signature) is, how to sign digitally or how to use the digital signature with Adobe products or in Office applications can be foundhere in DB Planet.

Do you have any questions, requests or suggestions and would like to contact us? Then use our contact form.