Dialog am Gleis – dialogue-based assistant systems for a business context


Article: Dialog am Gleis – dialogue-based assistant systems for a business context

The Dialog am Gleis team provides chatbots and voice assistants that understand the railway environment

Process inefficiencies occur at many points due to a lack of information, interruptions caused by having to document work manually, information loss due to media disruptions or reduced quality as a result of missing information. Chatbots or voice assistants can help you solve a number of problems, for example, by allowing you to be available for your customers 24/7.

Why chatbots?

Chatbots can support and improve the efficiency of any type of process. Depending on the complexity, the use of artificial intelligence may also be necessary. With the help of AI, chatbots can do more than simply answer questions autonomously as FAQ bots. They can also advise customers, act as an initial point of contact in customer service and support internal processes.

Chatbots can be integrated into existing programs and Messenger as a webchat, incorporated into websites or implemented as a separate app.

How can a voice assistant help me with my work?

Whenever voice assistants are mentioned, most people immediately think of Alexa or Siri. Voice assistants help users with everyday questions and tasks using simple speech input and output. They can answer questions or take over automated tasks such as calendar entries.

When it comes to voice assistants in the business context, however, you can do a lot more than ask about the weather.

For instance, voice assistants can input data (e.g. documentation) into rail systems when employees have their hands full. They can classify and output information without referring to a manual in their pocket. They are ideally suited to supporting highly data-dependent processes or any work situation in which employees need to have both hands free for their core activities.

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An innovation from the Skydeck Accelerator of DB Systel.