More service and quality through new technologies

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Article: More service and quality through new technologies

Travel no longer just means getting from A to B. Digitalisation and new technological trends open up a variety of ways to provide travellers with modern solutions and state-of-the-art service.

Passenger transport is transforming, with the offering of new services becoming increasingly important. Here it is important to provide intelligent solutions in good time to meet the demands of travellers in the future as well. These include technologies that, on the one hand, make the journey as convenient as possible for the traveller and, on the other hand, optimise the internal operational processes within the DB Group.

DB Systel bundles a large part of the DB Group's IT services in regional and local passenger transport and long-distance passenger transport within Germany and internationally. The Passenger Transport Board Division comprises the business units: DB Fernverkehr AG, DB Regio, DB Vertrieb GmbH and New Mobility.

Our IT developments already support the transport of several million passengers per day on trains across Europe. Therefore, we ensure the technical implementation of systems such as passenger information, ticket sales, mobile maintenance and many other services. Together with our customers, we develop the latest technologies, which offer travellers greater service and quality over the course of their journey, while also supporting the internal processes of Deutsche Bahn. It is important to us that we meet the demand for intelligent and simple products and services - for both the traveller and our customer.

Application examples of successful projects in passenger transport:

  • RIS-API modules for better traveller information
    Cooperation agreement between DB Systel and "Traveller Information" Group Division with a focus on central development and publication of APIs. (more)
  • On track to ensure a seamless travel chain
    Rail customers will be able to learn about the parking facilities available at their departure and destination stations prior to commencing their journey. This level of convenience can be achieved in apps and on websites thanks to a service that uses a standardised interface (API) to make information on car parking at railways stations available for every application within the DB Group. (more)
  • Working together to offer more payment options
    The MoKa mobile checkout system is much more than just a new payment system in on-board restaurants. It is an impressive example of cross-company collaboration between distributed development and operation teams. The MoKa system is especially relevant in the current pandemic because it facilitates cashless payment. (more)
  • The rolling data centre
    Deutsche Bahn will in future use ITonICE for its ICE fleet. This vendor-independent vehicle IT will ensure the future of the "smart railway" for long-distance services. (more)
  • The chain of trust
    A trip will frequently involve many transport providers. With blockchain technology, revenue allocation becomes transparent for all contracting parties. This can also be advantageous for customers. (more)